Shipments and returns

Your pack shipment

Packages are generally dispatched within 2 working days after receipt of payment and are shipped with registered mail.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. 

Boxes are amply sized and your items are well-protected.

We are shipping regularly to United States/Canada/Australia and Europe destination. We are preparing and shipping orders 3 times a week: Monday, Wednesday and Friday.

Due to the impact of COVID-19, the below countries are suffering delays at this point in time. This list is regularly updated, while the situation is constantly changing.

Algeria, Antigua & Barbuda, Armenia, Argentina, Australia, Austria, Azerbaijan, Bahrain, Barbados, Belarus, Bermuda, Brazil, Belize, Bosnia and Herzegovina*, Botswana, Bulgaria, Canada, Cape Verde, Central African Republic, Croatia, Chad, Chile, China, Czech Republic, Costa Rica, Colombia, Cuba, Curacao, Cyprus, Denmark, Dominican Republic, El Salvador, Estonia, Egypt, Equatorial Guinee, France, French Guyana, Finland, Gambia, Georgia, Germany, Ghana, Greece, Guatemala, Guinea, Hong Kong, Hungary, India, Iran, Iraq*, Israel, Italy, Jamaica, Jordan*, Japan, Kazakhstan, Kosovo, Lebanon, Lithuania, Latvia, Liberia, Malaysia, Mauritania, Mexico, Morocco*, Montenegro, Nepal, New Zealand, Niger, Norway, Paraguay, Peru, Philippines, Poland, Russia, Romania, Sierra Leone, Saint Lucia, Samoa, Serbia, Singapore, Slovakia, Slovenia, Spain, South Korea, Sweden, Seychelles, Switzerland, Senegal, Solomon Islands, Surinam, Thailand, Tonga, Trinidad and Tobago, Tunisia*, Turkey, United Kingdom, Ukraine, United States, Uruguay, Vatican, Vietnam, Zambia.

For countries outside of the European Union any customs or import duties are charged once the parcel reaches its destination country. has no control over these charges and unfortunately we can not tell how much will they be as customs policies and import duties vary from country to country.

We suggest you to contact your local Postal Service for an idea of the customs limits and restrictions.
All orders to countries outside Italy are sent with registered mail ( tracked/Packet registered). You will get an e-mail with the tracking number as soon as parcel is prepared.
It may take a couple of days to be taken on the shipping system.

Orders from Australia and Canada: all your orders are sent with Registered mail. Unfortunately your local Post by Internal Policy do not let trace parcels once it enters to local country. So you are kindly requested to trace the parcel and get in touch with your local post.


Your package will be sent to the shipping address you entered at checkout. It is your responsibility to verify that this address is correct and contact us immediately if you discover an error. We cannot be held responsible for incorrect shipping information. We are also not responsible for lost, refused or undeliverable orders. In some cases, these packages are returned to us, but not always. If your order is returned to us, we will refund or reship your purchase, minus shipping costs—whichever you prefer. You are not eligible for reshipment or refund until the package is returned to us, and you will be required to pay for shipping again if the error is not on our end. Again, you are responsible for providing the correct information so that your order can be processed properly. Thank you.

*In case of lost parcel (shipping address was correct but neither your local post nor the post we used can trace on web) we can open an official claim to trace the parcel. You will get an official document to fill and return back to us to open the claim procedure. The post service may take from 30 to 45 days to give a reply. If we get the confirmation of lost parcel we immediately we will let you know to proceed with total reimbursement or to ship again your complete order. 


All orders are shipped as 'registered'. You will receive an e-mail from us with shipping code as well you will get an update of status from our provider.